The characteristics and operation analysis of logistics time-limited service
* 来源: * 作者: admin * 发表时间: 2023/05/26 15:34:08 * 浏览: 291
As a service-oriented enterprise, the service quality of logistics companies is concentrated on the operational level. The timeliness of customer goods arrival directly affects the service quality. To ensure the quality of operation, the first thing to solve is to improve the operation process and management system. Time-limited service is a very personal service. In operation, cannot be guaranteed by normal operating procedures. Instead, there must be a special operating procedure to ensure that on-time delivery requirements are met. IV. Promotions for limited-time services The company's promotions had to move from previous sales to marketing, and new changes had to take place in the messaging, teamwork, and delivery of marketing strategies. It is necessary to use the concept of product and brand to promote and fundamentally change the current purchasing mode of logistics industry. 1. Time-limited services are promoted in the form of products. The productization of services must have corresponding product logos, service concepts, service slogans, etc., which can quickly convey the characteristics of the service. 2. The salesperson of the branch conducts market research and reports the relevant routes and prices to the planning department. The planning department will uniformly produce large-page posters and leaflets, and the sales and customer service personnel of each branch will dispatch customers. 3. The planning department conducts business promotion on the Internet, newspapers, TV, magazines, outdoor advertisements, etc. in an all-round way. 4. The marketing department of the branch company carries out publicity activities, and regularly carries out promotional activities in economic development zones and freight yards. and branches. Fifth, the operation process As a service-oriented company, the service quality of the logistics company is concentrated on the operation level. The timeliness of customer goods arrival directly affects the service quality. To ensure the quality of operation, the first thing to solve is to improve the operation process and management system. Time-limited service, as an extremely personalized service, cannot be guaranteed through regular operating procedures in operation, but must have special operating procedures to ensure the smooth realization of timely delivery requirements. The routine operation process is as follows: 1. The shipper selects the relevant time-limited service, and the sales/customer service personnel consult the relevant departments to confirm the customer's needs and the carrier. 2. After the sales/customer service personnel receive the order, deliver the goods to the yard. Operations selects carrier based on sales/customer service personnel and indicates time limit on waybill and enters information system within one hour of notification indicating service time limit. 3. The customer service personnel will regularly check and track the status of the goods in transit, and if there is a delivery need, you can set the delivery deadline. 4. Arrival quarantine, the convoy must dispatch vehicles to deliver the goods within the time limit after the goods arrive at the station. 6. The follow-up support operation department is the core of the business, but to achieve process rationalization and follow-up service improvement, a special project team led by the head of the branch should be established, composed of heads of each department, and the head office is responsible for supervising the implementation. The headquarters coordinates the departure and arrival of the branch, and the person in charge of the branch coordinates the various departments, and then formulates the corresponding management system and processing plan, so that the time-limited service forms a complete system from top to bottom and realizes the smooth entry and exit of goods in the network on time. 1. Branches establish a product promotion team, with the person in charge of the unit as the team leader, the person in charge of the marketing department as the deputy team leader, and the customer service operation department sets up special personnel to be responsible for tracking and operation. 2. The marketing department of the branch office regularly (weekly) reports the sales and operation status to the counterpart department. The headquarters 3. The operation management department announces the use and management method of the delivery period, the management method of time-limited receipt, the fine for delayed receipt and breach of contract Payment method of gold. Time-limited service is a demanding service that requires the collaboration and communication of multiple internal departments, the full cooperation of operations, fleet, customer service and other departments, as well as the support of a complete and mature operation process. Today's logistics market is constantly evolving. As a new service model, time-limited service is increasingly recognized by logistics companies and customers. Logistics companies hope to form their own core competitiveness through this, and customers also hope to have stable and reliable carriers that can deliver goods in time. Time-limited service is a high combination of management and resources. Judging from the current industry level, many logistics companies do not have such conditions, but judging from the development trend of logistics, this is an inevitable trend of future logistics development. If you want to get more orders, you must have excellent service, be truly customer-centric, and strictly demand yourself to meet the needs of customers. The operation management department announces the use and management method of the delivery period, the management method of time-limited delivery, the penalty for late delivery and the payment method of the breach of contract fee. Time-limited service is a demanding service that requires the collaboration and communication of multiple internal departments, the full cooperation of operations, fleet, customer service and other departments, as well as the support of a complete and mature operation process. Today's logistics market is constantly evolving. As a new service model, time-limited service is increasingly recognized by logistics companies and customers. Logistics companies hope to form their core competitiveness through this, and customers also hope to have stable and reliable carriers that can deliver goods in time. Time-limited service is a high combination of management and resources. Judging from the current industry level, many logistics companies do not have such conditions, but judging from the development trend of logistics, this is an inevitable trend of future logistics development. If you want to get more orders, you must have excellent service, be truly customer-centric, and strictly demand yourself to meet the needs of customers. The operation management department announces the use and management method of the delivery period, the management method of time-limited delivery, the penalty for late delivery and the payment method of the breach of contract fee. Time-limited service is a demanding service that requires the collaboration and communication of multiple internal departments, the full cooperation of operations, fleet, customer service and other departments, as well as the support of a complete and mature operation process. Today's logistics market is constantly evolving. As a new service model, time-limited service is increasingly recognized by logistics companies and customers. Logistics companies hope to form their own core competitiveness through this, and customers also hope to have stable and reliable carriers that can deliver goods in time. Time-limited service is a high degree of integration of management and resources. Judging from the current industry level, many logistics companies do not have such conditions, but judging from the development trend of logistics, this is an inevitable trend of future logistics development. If you want to get more orders, you must have excellent service, be truly customer-centric, and strictly demand yourself to meet the needs of customers.
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